Frequently Asked Questions

Pallet prices vary by type and quantity. New GMA 48x40 pallets typically range from $12–$22 each depending on volume. Used Grade A pallets start around $6–$10, Grade B around $4–$7, and Grade C around $2–$4. Custom or heavy-duty pallets are priced per project. Contact us for a free, no-obligation quote — we respond the same business day.

No — Pallet Broker LLC has no minimum order. Whether you need 10 pallets or 10,000, we can accommodate your order. We serve businesses of all sizes across Nevada and the western United States.

We respond to all quote requests the same business day. You can request a quote online, call us at (775) 250-7253, or email mattstephan@palletbrokerllc.com. Our team is available Monday through Friday, 7:00am–5:00pm.

Yes. Volume pricing is available and per-unit costs decrease as order size increases. Customers with ongoing or recurring needs can also discuss contract pricing for additional savings. Call us to discuss your volume requirements.

No hidden fees. We provide transparent, all-in pricing when you request a quote. Delivery costs, if applicable, are disclosed upfront before you commit to an order.

Yes. Pallet Broker LLC operates its own fleet of delivery vehicles, allowing us to provide reliable, on-schedule delivery across Nevada, California, Arizona, Oregon, Washington, Idaho, and Utah. Owning our own fleet means no third-party delays and better control over your delivery timeline.

Many orders are delivered within the same week, sometimes the next day depending on your location and stock availability. With 250,000+ pallets in stock at our Sparks and Las Vegas facilities, we can fill most orders immediately.

We deliver throughout the western United States, covering Nevada, California, Arizona, Oregon, Washington, Idaho, and Utah. We serve 35+ cities including Reno, Sparks, Las Vegas, Henderson, Carson City, Sacramento, Phoenix, Portland, and more. Contact us about your specific location.

Yes. Will-call pickup is available at our Sparks manufacturing facility at 260–340 Wolverine Way, Sparks NV 89431, and at our Las Vegas AMS repair facility at 3732 N. Las Vegas Blvd Ste 105, Las Vegas NV 89115. Hours are Monday–Friday 7:00am–5:00pm.

Same-day delivery may be available for local Nevada customers with in-stock orders placed early in the business day. Call us at (775) 250-7253 to check availability for urgent orders.

We offer new GMA 48x40 pallets, used and refurbished pallets (Grades A, B, and C), custom and re-manufactured pallets, export pallets meeting ISPM-15 standards, and heavy-duty pallets for specialized applications. We also repair, sort, and buy back used pallets.

The standard GMA (Grocery Manufacturers Association) pallet is 48 inches x 40 inches. This is the most common pallet size in North America and is accepted by major retailers, warehouses, and distribution centers. We also manufacture custom sizes to your specifications.

Yes. Our Sparks manufacturing facility is equipped with Viking Champion automated nailers and can produce custom-dimensioned pallets to your exact specifications. Custom pallets are ideal for non-standard products, export configurations, or specific rack systems. Contact us with your dimensions and load requirements.

A re-manufactured (re-mfg) pallet is built using recovered lumber from damaged pallets. Components that are still structurally sound are salvaged and assembled into a new pallet that meets GMA specifications. Re-manufactured pallets offer a cost-effective and environmentally responsible alternative to new pallets.

Yes. Heat-treated (HT) pallets are available and are standard for our new pallet production. Heat treatment kills insects and larvae in the wood without chemical use, and is required for international shipments under ISPM-15 regulations.

Pallet grades indicate the condition and quality of used pallets. Grade A pallets are in excellent condition — nearly like-new with minimal wear, no broken boards, and consistent appearance. Grade B pallets are in good, serviceable condition with minor cosmetic damage. Grade C pallets are functional but show significant wear and may have repaired boards. All grades are structurally sound and safe for use.

Grade A pallets are premium used pallets in excellent condition. They are uniform in appearance, have no broken boards, and are suitable for display, retail, or high-visibility warehouse use. They are often barely distinguishable from new pallets.

Grade B pallets are good, working-condition pallets with minor cosmetic imperfections such as staining, minor surface cracks, or slight board discoloration. They are ideal for internal warehouse use, manufacturing, or distribution where appearance is secondary to function.

Grade C pallets are functional pallets that show significant wear. They may include repaired boards, notched stringers, or discoloration. They are best suited for one-time use, temporary storage, or applications where pallet condition is not critical. All Grade C pallets in our inventory are structurally safe.

Our team will help you select the right grade based on your application, load weight, storage environment, and budget. For retail display or food-grade environments, we recommend Grade A or new pallets. For internal distribution or manufacturing, Grade B offers excellent value. Call us at (775) 250-7253 for a consultation.

ISPM-15 (International Standards for Phytosanitary Measures No. 15) is an international treaty that regulates wood packaging material used in international trade. It requires that all wood pallets used in cross-border shipments be heat-treated or methyl bromide fumigated to kill insects and pathogens. Pallets must be marked with the official IPPC stamp showing the treatment method and country code.

Yes. Pallet Broker LLC produces ISPM-15 compliant export pallets that are heat-treated and properly stamped with the IPPC mark. These are suitable for shipping goods internationally to countries that enforce ISPM-15 requirements, including Canada, Mexico, the European Union, China, Australia, and most other trading partners.

Most major trading countries require ISPM-15 compliance, including Canada, Mexico, all EU member states, the United Kingdom, China, Japan, Australia, New Zealand, Brazil, and over 180 other countries. If you are shipping internationally, your pallets must bear the official IPPC stamp. We can confirm requirements for your specific destination.

Heat-treated pallets are marked with the IPPC (International Plant Protection Convention) symbol — a stylized wheat stalk — along with the country code (US), a producer number, and the letters 'HT' for heat treatment. This mark is typically stamped on the stringer or block of the pallet.

Yes. Pallet Broker LLC operates a pallet buyback program. We purchase used pallets in bulk from businesses across Nevada and the surrounding region. If you have a surplus of pallets, call us at (775) 250-7253 to discuss pricing and pickup arrangements.

Yes. We offer pallet recycling and removal services. Our own fleet can come to your facility, remove your used or damaged pallets, and recycle them responsibly. This service is available throughout our Nevada service area and beyond. Contact us for scheduling and pricing.

Pallets that are collected are sorted by condition. Grade A and B pallets are resold. Damaged pallets are dismantled — usable lumber is salvaged for re-manufactured pallets, and unusable material is recycled. We strive to keep pallets out of landfills and maximize material reuse.

Yes. Our Las Vegas AMS facility specializes in pallet repair using automated repair lines. We can assess, sort, and repair your damaged pallet inventory, extending the useful life of your pallets and reducing replacement costs. Contact us for a repair quote.

Pallet Broker LLC is a family-owned business founded in 2001 and operated by brothers Matt and Nate Stephan. As a family-owned company, we take pride in personal relationships, reliability, and standing behind every order we fulfill.

We have two Nevada facilities. Our Sparks Manufacturing HQ is located at 260–340 Wolverine Way, Sparks NV 89431 — this is our primary pallet manufacturing plant. Our Las Vegas AMS Repair Facility is at 3732 N. Las Vegas Blvd Ste 105, Las Vegas NV 89115, specializing in AMS-automated pallet repair and sorting.

Pallet Broker LLC has been serving Nevada and the western United States since 2001 — over 20 years of pallet manufacturing, distribution, recycling, and repair. We are Nevada's premier pallet supplier and manufacturer.

AMS (Automated Machinery Systems) refers to the automated pallet repair and manufacturing lines we use at our facilities. AMS technology allows us to sort, repair, and produce pallets at a much higher throughput than manual operations, ensuring consistency, speed, and cost efficiency that we pass on to our customers.

Placing an order is simple. You can call us at (775) 250-7253, email mattstephan@palletbrokerllc.com, or fill out the quote request form on our website. Our team will confirm your order, pricing, and delivery schedule the same business day.

We accept major payment methods including check, ACH/bank transfer, and credit card. Terms may be available for qualified business accounts. Contact us to discuss payment options for your account.

Absolutely. Many of our customers have weekly, bi-weekly, or monthly standing orders. We can set up a recurring delivery schedule that keeps your supply chain moving without the need to reorder each time. Contact us to set up a standing order.

Our team is here to help. Call us at (775) 250-7253 and describe your application — load weight, storage conditions, handling equipment, and whether the pallets will be shipped internationally — and we will recommend the right pallet type and grade for your needs.

Net terms may be available for established business customers with qualifying order volumes. Contact us to discuss setting up a business account with terms. We work with businesses of all sizes and aim to make recurring ordering as seamless as possible.